(Vice Chairman, US Technology Media Telecom leader, Deloitte)
Eric Openshaw is the vice chairman and U.S. Technology, Media & Telecommunications (TMT) leader for Deloitte LLP’s TMT industry practice in the Americas. Eric has more than 30 years of experience in assisting clients with enterprise transformation, business process reengineering, manufacturing/distribution strategy, technology strategy, merger and acquisition analysis and post-acquisition consolidation, order fulfillment, supply chain, information systems strategic planning, technology (hardware and software) evaluation and design-development and implementation of software primarily for discrete and process manufacturing distribution retail and retail distribution.
Connect With Me:
Using social data to become a Trusted Advisor
Kare Anderson leads a discussion with John Hagel, director Deloitte Consulting LLP and co-chairman of the Deloitte Center for the Edge, and Eric Openshaw, vice chairman and U.S. Technology, Media & Telecommunications leader for Deloitte LLP about how companies using the increasing detail available through social data can become a trusted advisor to their customers by developing a deeper, holistic understanding of their needs.
Companies can serve as orchestrators to 3rd parties to solve customer problems and enrich their customer’s experience. The role of trusted advisor helps companies add additional value at each step in the customer life cycle.