(Co-Chairman, Deloitte Center for the Edge, Deloitte)
John Hagel III, director in Deloitte Consulting LLP, has nearly 30 years of experience as a management consultant, author, speaker and entrepreneur, and has helped companies improve their performance by effectively applying information technology to reshape business strategies. John currently serves as co-chairman of the Silicon Valley-based Deloitte Center for the Edge, which conducts original research and develops substantive points of view for new corporate growth. John is the author of a series of best-selling business books, including Net Gain, Net Worth, Out of the Box, The Only Sustainable Edge, and The Power of Pull.
Connect With Me:
Using social data to become a Trusted Advisor
John Hagel, director Deloitte Consulting LLP and co-chairman of the Deloitte Center for the Edge, and Eric Openshaw, vice chairman and U.S. Technology, Media & Telecommunications leader for Deloitte LLP will discuss how using the increasing detail available through social data, companies can become a trusted advisor to their customers by developing a deeper, holistic understanding of their needs.
Companies can serve as orchestrators to 3rd parties to solve customer problems and enrich their customer’s experience. The role of trusted advisor helps companies add additional value at each step in the customer life cycle.